Your device deserves an honest repair

It depends on the issue. Most software repairs and basic hardware replacements (like an SSD or keyboard swap) can be completed within one to two business days. More complex repairs, or cases where parts need to be sourced, can take three to five days. We'll give you a timeline estimate after the initial diagnostic.

We run a combination of hardware stress tests, visual inspections, and software-based checks to identify the root cause of the problem. Once we have a clear picture, we'll call or message you with a plain-language explanation of what we found, along with a repair estimate — before touching anything.

If we run a diagnostic and determine the repair isn't feasible or worth the cost, we don't charge a diagnostic fee in those cases. We believe it's only fair — you shouldn't pay for work that doesn't result in a solution.

Bring the device itself, the charger if applicable, and any accessories that may be relevant to the issue. If the problem involves a password-protected account, we'll let you know if we need temporary access credentials for anything specific.

Yes. We service both Windows-based PCs and Apple Mac computers. For Mac devices, it's worth noting that some repairs are more constrained by Apple's hardware design — we'll flag any limitations before starting work.

We only access what's necessary for the repair. We strongly recommend backing up your data before bringing your device in — not because we expect problems, but because it's a good habit regardless of where a device goes for service. See our Privacy Policy for details on how we handle data.