Fair Repair ("we," "us," or "our") is committed to protecting the personal information of our customers and website visitors. This Privacy Policy describes what information we collect, how we use it, and the choices available to you. We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Who We Are
Fair Repair is a computer and laptop repair service located at 1065 Dundas St W, Mississauga, ON L5C 1C3, Canada. We provide in-person and drop-off repair services for personal and small business clients. You can reach us at [email protected] or +1 519-671-2145.
2. Information We Collect
We collect personal information only as necessary to provide our services and respond to inquiries. This may include:
- Contact information: Name, email address, phone number, and mailing address when provided through our contact form, in person, or by phone.
- Service-related information: Details about your device (make, model, serial number), the nature of the problem, and service history with us.
- Payment information: We do not store payment card data. In-person payments are processed through third-party point-of-sale systems subject to their own privacy practices.
- Website usage data: We may collect anonymised data about how visitors use our website, including pages visited, referral sources, and device type, through analytics tools.
- Communications: Records of email, phone, or in-person communications related to your service request.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide the repair services you have requested
- To contact you about your service order, including updates, estimates, and completion
- To respond to enquiries submitted through our contact form or by phone
- To maintain service records for warranty purposes
- To improve our website and understand how visitors use it (using anonymised analytics data)
- To comply with legal obligations
We do not use your personal information for automated decision-making, profiling, or targeted advertising. We do not sell, rent, or trade personal information to third parties.
4. Cookies and Tracking
Our website uses cookies and similar technologies to support site functionality and collect anonymised usage data. You can control cookie preferences through your browser settings or by using the consent banner displayed on your first visit. See our Cookie Policy for detailed information.
5. Data Retention
We retain service records (including contact information associated with completed repairs) for a period of up to five years for warranty and dispute resolution purposes. Website analytics data is retained in anonymised form. You may request deletion of your personal information by contacting us directly; we will comply unless retention is required by law or legitimate business need.
6. Data Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, disclosure, or loss. These include restricted access to service records, secure email communication, and regular review of our data handling practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website may use third-party services including:
- Google Analytics: For anonymised website traffic analysis
- Google Maps: For the embedded map on our contact page
- Font providers (Google Fonts): For typography
These services operate under their own privacy policies and terms. We encourage you to review them if you have concerns.
8. Your Rights
Under PIPEDA and applicable provincial law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
- Request deletion of your information where we are not required to retain it
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at [email protected] or by mail at our address above.
9. Children's Privacy
Our services are directed to adults and small business owners. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page reflects the most recent revision. Continued use of our services after a policy update constitutes acceptance of the revised terms.
11. Contact
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Fair Repair1065 Dundas St W
Mississauga, ON L5C 1C3
Canada
[email protected]
+1 519-671-2145