About Us — Fair Repair | Honest Computer Repair in Mississauga

Our mission

Repair is better than replace — when it makes sense

Fair Repair was started on a simple premise: people deserve straightforward answers about their devices, not upsells and vague explanations.

We've seen too many people buy new computers because a technician didn't take the time to find the actual problem, or because they were given a repair estimate that made no sense relative to the device's value. Our job is to give you the information you need to make a good decision — whether that leads to a repair with us or not.

We're based in Mississauga, Ontario, and we serve individuals and small businesses in the area. We're a small team, and we'd like to stay that way — it helps us stay careful and consistent.

Fair Repair workshop with technicians working

What guides us

Our core values

These aren't slogans. They're the practical principles that shape how we handle every device and every conversation.

Diagnostic honesty

We tell you what we find — even when the news isn't good, or when the answer is "we're not sure yet."

Transparency

Pricing, timelines, and limitations are communicated upfront. No surprises on the invoice.

Repair-first mindset

We believe in extending the life of devices rather than contributing to unnecessary waste — when repair is practical.

Data discretion

Your files and personal information stay private. We access only what's necessary to do the job.

Clear communication

We skip the jargon. If we need to use a technical term, we explain it in plain language.

Our story

How Fair Repair developed

2021

Founded in Mississauga

Daniel Osei began operating independently, taking on diagnostics and repairs out of a small workshop space on Dundas Street West. The focus from day one was on honest, documented diagnostics.

2022

First dedicated space

Demand grew enough to justify a proper workshop setup at the current location. Lena joined the team, bringing hardware specialization that expanded the range of repairs we could take on.

2023

Expanded team and services

Raj joined to handle the growing volume of software-related work, and we formalized our data recovery service. We also began serving a small number of local small businesses on a regular basis.

2024

Amara and customer experience focus

As our intake volume increased, Amara joined to improve communication and scheduling. We also invested in upgrading our diagnostic tooling and parts sourcing relationships.

Now

Continuing to grow carefully

We're in no rush to scale beyond what lets us stay hands-on and attentive. Growth matters less to us than maintaining the quality and honesty that define how we work.

About Fair Repair